Each month, VPNCity will publish a transparency report (for the previous month) by releasing the statistics for requests submitted, requests actioned, the number of times customer information was supplied to an external organisation and the monthly reward total of the VPNCity Bug Bounty program.
1st April 2022 – 30th April 2022
DMCA Requests: These requests are submitted when an end user uses the VPNCity service to download copyrighted material. This may be direct downloads or via P2P (torrents). In these instances we will comply with the DMCA and in the instance that an end user account can be identified (via the purchase and usage of a dedicated IP), the account will be terminated as per the Prohibited Actions of our Terms of Service.
DMCA requests can be sent to firstname.lastname@example.org
Account deletion requests can be sent to email@example.com
Subpoenas: These requests are submitted from law enforcement requests information regarding an IP or user. No information will be ever given to law enforcement without a court issued subpoena or warrant which is reviewed by our Legal Team before response.
Subpeonas and warrants can be sent to firstname.lastname@example.org
Bug Bounties: These submissions are from security professionals who engage with our responsible disclosure program. Awards are dependant on severity, impact and scope and can be reviewed in our bug bounty program. Bug bounty award amounts are totalled each month and reported as part of our Transparency Report.
Responsible disclosures can be sent to email@example.com