Each month, VPNCity will publish a transparency report (for the previous month) by releasing the statistics for requests submitted, requests actioned, the number of times customer information was supplied to an external organisation and the monthly reward total of the VPNCity Bug Bounty program.
1st June 2022 – 30th June 2022
| Submitted | Actioned | Info Supplied | Rewards | |
|---|---|---|---|---|
| DMCA | 1 | 1 | 0 | – |
| Account Deletion | 43 | 47 | 0 | – |
| Subpoena | 0 | 0 | 0 | – |
| Bug Bounty | 0 | 0 | – | $0.00 |
Additional Disclosure: On the 15th June 2022, VPNCity was contacted by an affiliate network who wished to insert their code into the VPNCity extensions. Their code was intended to act as an affiliate link generator and would insert additional information into search results. For example if you searched for “shoes” on Google, it would highlight and insert additional information for certain shoe brands in order to increase sales (conversions). VPNCity was offered a payment for each additional sale generated through the use of the code inserted into the extensions.
For clarity and transparency, VPNCity declined the offer and instructed the network that 3rd party code will not be placed within our extensions or applications as this can compromise the privacy and security of our customers. This was made extremely clear in subsequent emails by the CEO.
DMCA Requests: These requests are submitted when an end user uses the VPNCity service to download copyrighted material. This may be direct downloads or via P2P (torrents). In these instances we will comply with the DMCA and in the instance that an end user account can be identified (via the purchase and usage of a dedicated IP), the account will be terminated as per the Prohibited Actions of our Terms of Service.
DMCA requests can be sent to dmca@vpncity.com
Account Deletions: These requests are submitted when an end user requests VPNCity to delete their account information. As per our Privacy Policy, we respect the right to privacy and will always delete any personal information when requested.
Account deletion requests can be sent to support@vpncity.com
Subpoenas: These requests are submitted from law enforcement requests information regarding an IP or user. No information will be ever given to law enforcement without a court issued subpoena or warrant which is reviewed by our Legal Team before response.
Subpeonas and warrants can be sent to legal@vpncity.com
Bug Bounties: These submissions are from security professionals who engage with our responsible disclosure program. Awards are dependant on severity, impact and scope and can be reviewed in our bug bounty program. Bug bounty award amounts are totalled each month and reported as part of our Transparency Report.
Responsible disclosures can be sent to security@vpncity.com
